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Contact RentCafe Customer Service

How to Reach a Person at RentCafe

Verified Contact Information

Toll-Free Number:

  • 1-800-866-1144
Call customer service
Send Message

Customer Service:

  • 1-855-736-8223
    Resident Support
  • 1-800-866-1124
  • 1-805-699-2040

RentCafe Emails:

Customer Service
Legal
Privacy Inquiries, Privacy Inquiries
Sales/ Reservations
media@rentcafe.com
sales@reachbyrentcafe.com

RentCafe Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular RentCafe Phone Number
1 (800) 866-1144
Average Hold Time
00:02:41
Average Calls duration
3 minutes
Most Popular RentCafe Email Address
rentcafeils@rentcafe.com
RentCafe Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact RentCafe Customer Service?

Most Popular Number:

(800) 866-1144
Total calls: 3 304 Issues resolved: 58 Last call: May 7, 2026

If you have any inquiries regarding Rentcafe, you can reach out to the customer service number by calling 1-855-736-8223. This dedicated phone number is provided for customers to seek support and guidance through customer service representatives who are trained to handle a wide range of topics.

Whether you need help navigating the Rentcafe platform, have questions about rental listings or applications, or require assistance with any other aspect of their services, the Rentcafe support team is there to provide assistance.

Rentcafe app is a platform primarily designed for agents, property managers, and property owners to manage their rental properties and communicate with tenants and prospects. While the app is focused on providing tools and features for these users, it does not include a direct Rentcafe support for general customer inquiries or assistance.

If you are a tenant or prospective renter and have questions or need support regarding Rentcafe, it is recommended to visit the Rentcafe website or contact their customer support through the available channels mentioned earlier, such as the "Contact Us" page on their website or filling out a contact form.

Rentcafe does not offer customer service live chat. But you can still contact them by visiting their website and navigating to the "Contact Us" page. There, you will find a form that you can fill out with your concerns or inquiries.

Provide as much detail as possible in the form, and once submitted, the Rentcafe customer service team will review your message and get in touch with you to address your concerns. While live chat may not be available, using the contact form is an effective way to reach out to Rentcafe and receive the assistance you need.

PissedConsumer Club

Contact Information

RentCafe Website:

RentCafe Help Center:

Corporate Office Address:

Yardi Systems, Inc.
430 S. Fairview Ave.
Santa Barbara, California 93117
United States

Fax:

+1(805) 699-2044

Summary of RentCafe Customer Service Calls

5.4K TOTAL
CALLS
02:32 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RentCafe?

Account Question:

  • “My email has a j in it and it's not supposed to so I'm calling you so we can fix it so I can redo my new rental lease and this is my email that I'm using”
  • “Account locked”
  • “Adding bank account”

Payments and Charges Question:

  • “Automatic payment not working”
  • “My auto rent payment did not go through after 5 years!! I got a late fee!! I would like that reversed I keep going through this no help no call”
  • “Billing questions”

Request for Information Question:

  • “Help rent cafe”
  • “Looking for an apartment”
  • “Update information”

Website/ Application Question:

  • “It says my application is incomplete. I called DHA and they said it's complete. Can you tell me why it says incomplete?”
  • “Online application problem”
  • “Application issue”

Product/ Service Question:

  • “Can’t access my portal w my password and trying to pay my rent”
  • “Rent problem with card ?”
  • “I can't seem to connect with rent cafe to make a payment”

Return/ Replace Question:

  • “Change password”
  • “Change email address with RentCafe”
  • “In correct balance showing”

Staff Question:

  • “Customer service”
  • “Service fee increase”
  • “Service fee very high last two months. The rent is taken directly from our cking acct. Auto payment.”

Activation/ Cancellation Question:

  • “Cancel auto pay”
  • “I want auto pay cancel”
  • “Want to cancel”

Cards Question:

  • “The card I have been using to pay my rent which is a direct express Visa card direct I'm not able to pay my rent with my new card rent Cafe will not accept it and it won't delete the old one”
  • “My disability card which is a direct Express Mastercard got hacked last month, so I had a new card ordered, the new card will not work in rent Cafe! It will not change my card or delete the old one, I need help paying my rent with my new card how do”
  • “Can not pay with multiple cards”

Refund Question:

  • “Refund”
  • “Refund request”
  • “I want my money back”

Shipping and Delivery Question:

  • “Never received email from rentcafe concerning housing”
  • “Cambio de dirección de la tarjeta de banco”
  • “Rent. Not coming out of checking acct”

Employment Question:

  • “I need to pay off rest of rent .”

Other Question:

  • “Switching apartmwnts”
  • “Emergency at my house !!!! Need maintenance”
  • “When I try to go on to Rent Cafe it came up under my husband's name, and my husband's been deceased since two thousand twenty two”

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