Contact RentCafe Customer Service
RentCafe Phone Numbers and Emails
Toll-Free Number:
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(800) 866-1144
Customer Service:
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(855) 736-8223Resident Support
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(800) 866-1124
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(805) 699-2040
RentCafe Emails:
RentCafe Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
RentCafe Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call RentCafe is 8008661144. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 30% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as RentCafe may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
RentCafe Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call RentCafe is 8008661144. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 30% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as RentCafe may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
People call RentCafe mainly because of account, request for information, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact RentCafe is rentcafeils@rentcafe.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
RentCafe Website:
RentCafe Help Center:
Corporate Office Address:
Fax:
How Good is RentCafe's Customer Service?
Summary of RentCafe Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call RentCafe?
Account Question:
- “Account set up”
- “Password help”
- “Password reset”
Payments and Charges Question:
- “I cannot make my payments on rent Cafe. It continues to have the address of the apartment I looked at not rented. I've lived in the same apartment for 2 years that have had to take my rent to the property management company every month. They apparent”
- “Issues with the payments processed with the app”
- “Payment missing”
Request for Information Question:
- “Help with application”
- “I need help setting up my online account”
- “And the ask apartments inquiry”
Website/ Application Question:
- “App is giving me an error message”
- “I’m haven’t problem paying thru the app it keeps saying payment failure”
- “Mess up application”
Product/ Service Question:
- “I have a problem with the app after try to pay twice”
- “Rent error”
- “Complaints”
Return/ Replace Question:
- “Change email”
- “Rentcafe want send me a link to change my password”
- “Change account information”
Staff Question:
- “Cant acsess services”
- “No notification of increase in rent cafe services”
- “Customer service”
Cards Question:
- “Add a AMEX card”
- “About credit card payment service fee”
- “I cannit see my credit card information after updating my card information”
Activation/ Cancellation Question:
- “Cancel a psyment paid by error”
- “Want to cancel”
- “To cancel my account”
Refund Question:
- “Refund request”
- “Refund”
- “I want my money back”
Shipping and Delivery Question:
- “My rent went to the wrong address”
- “Can't get the picture taken for idverify”
- “I sent money to the wrong address.”
Other Question:
- “Rent issue”
- “Rent”
- “Olvide mi pass wor”
Compare RentCafe Customer Service To
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