RentCafe
RentCafe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RentCafe has a 1.5 star rating from 229 reviews, 8% would recommend, and overall consumer sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Expect frequent login and payment failures; many RentCafe reviews cite auto-pay and billing problems.
- Customer service is often unreachable; refunds and deposit returns are commonly requested.
Negative Feedback / Risk Areas
- Recurring customer complaints about inaccessible support and unresolved billing or refund issues.
- Account verification, disabled accounts, and high service fees cause payment delays and late charges.
Positive Feedback
Some note easy account setup and fast rent payment when the portal works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RentCafe has a 1.5 star rating from 229 reviews, 8% would recommend, and overall consumer sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Expect frequent login and payment failures; many RentCafe reviews cite auto-pay and billing problems.
- Customer service is often unreachable; refunds and deposit returns are commonly requested.
Negative Feedback / Risk Areas
- Recurring customer complaints about inaccessible support and unresolved billing or refund issues.
- Account verification, disabled accounts, and high service fees cause payment delays and late charges.
Positive Feedback
Some note easy account setup and fast rent payment when the portal works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t access my portal w my password and trying to pay my rent
No answer. Wasnt able to speak to anyone.
Tried phoning using a cust service line and no one. Answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sevierville, Tennessee
Rental payment is being rejected.
- - Portal shows March 2026 rent to pay; email says the transaction cannot be completed.
- - Property at 116 Doya Lane, Loudon, TN 37774 shows $2300.
I've been using this portal since May 2025. I tried to pay my rent this morning for March 2026 and received an email from noreplyrentcafe stating that this transaction cannot be completed.
Can you please contact me ASAP? The property is 116 Doya Lane, Loudon, TN 37774. The portal is showing that I need to make a payment of $2300.
Nothing has changed on my side; same bank account, same email, etc.
Kathleen Mueller
Preferred solution: I want my payment to go through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Des Moines, Iowa
Fine for paying rent, but don't ever move. E2 error every single time (and the property has not been rented to someone else)
Can't make a new account, can't use the existing one. It's really very frustrating. I may lose out on a free month's rent because RentCafe will not let me pay the deposit even though I've been paying rent through it for a few years.
- Easy to pay rent
- Cannot move
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogin Issue
Tenant complaint for login issue: verification code not being received by the email on file. The old telephone is on file and unable to receive the code.
I and the apartment staff have explained the issue four times but yet I am still told to use my email. I am unable to log in and change my phone number; this has been going on for a week.
- Maintenance
- Set up monthly automatic rent payment
- Bad customer service
User's recommendation: Pay your rent and request maintenance directly to property management
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saskatoon, Saskatchewan
No response
Someone called me a day after and came to my house but he didnt do anything or he didnt contact me . I am still waiting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingsland, Georgia
There's no one there to speak to
My email has a j in it and it's not supposed to so I'm calling you so we can fix it so I can redo my new rental lease and this is my email that I'm using randybrownsr65@***.com
Preferred solution: Just to sign my new rent release the email you have on file has a j in it the one I'm using does not have a j in it randybrownsr65@gmail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
No help. At all
- - Auto payment failed due to their mistake; $35 late fee.
- - Chat offered a $45 program that would trigger a technician call; I will contact BBB.
My auto payment did not go through per their mistake
Said through chat no way to get a person they would have a technician call me if I signed up for a program for 45 dollars I did not want that so nothing resolved and I have a 35 late fee!! I have been on auto pay for 5 years but this one time absolutely no help!!
They are terrible and Im going to call the better business bureau on them the are terrible!! To
Washington, District Of Columbia
Billing questions
Can't get an answer. No email response and can't get an answer on the phone. The phone number is just automated talking in circles.
Preferred solution: Deliver product or service ordered
Bentonville, Arkansas
Wtf mf
- - Direct Express Mastercard hacked; new card issued; old card remains.
- - New card won't work in RentCafe; I need rent payment help.
My disability card which is a direct Express Mastercard got hacked last month, so I had a new card ordered, the new card will not work in rent Cafe! It will not change my card or delete the old one, I need help paying my rent with my new card how do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Not updated
- - Still receive texts to pay past rent despite paid confirmations.
- - Profile not updated across communities; new Rent Café account used elsewhere.
Even after moving out of my previous apartment, they are sending me text messages to pay past rent or some bill when I have the email confirmation and the statement for all years I lived there are clear and paid off. I do not owe anything but rent café even after I have a new profile in another apartments community, they did not recognize or they did not updated in their system. I have rent café account now in another apartments.
Portland, Oregon
Stupid site that never works and need to reset pass every time
- - RentCafe often fails to load.
- - It blocks access to sites when rent is due, causing fees.
- - The site does not work with a valid login.
rentcafe is a sham. It does not work.
It will not load on my computer most of the time. It does not work. It rips people off by blocking them off their property site when rent is due, incurring late fees. THE WEBSITE DOES NOT WORK, EVEN WITH LEGIT EMAIL AND PASSWORD.
Stupid waste of time. I don't understand why it is still in existence.
User's recommendation: STAY FAR AWAY FROM RENTCAFE. DO NOT USE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murfreesboro, Tennessee
Resolved: THE VERIFICATION PROCESS IS NOT YSER FRIENDLY TO VERIFY A BANK ACCOUNT
GUIDED ME THROUGH THE PROCESS TO SIGHN UP FOR AUTO WITHDRAWL FOR MY RENT. GO DIRECTLEY TO THE CORPORATE OFFICE AND COMPLAIN.
UN ABLE TO VERIFY MY BANK ACCOUNT INFORMATION TO BE USED TO PAY MY MONTHLEY RENT, RECODEMATION HAVE A WORKING PHONE NUMBER FOR RENTCAFE TO RESOLVE MY SITUATION
- Not user friendly and you can never get help
Preferred solution: TO BE ABBLE TO VERIFY MY BANK ACCOUNT NUMBER, WAITING ON THE SMALL DEPOSIT TO GO INTO MY BANKACCOUNT TO COMPLETE THE PROCESS OF VERIFICATION BEEN WAITING FOR 6 DAYS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt a good app to pay rent
Can't pay rent because my manager doesn't have me down for online payments, and she says she can't fix it, so I need help fixing that. You can give me a call at 973-652-**** for Dashone Cheatham.
Preferred solution: To be able to pay rent online and the app the rentcafe app
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Cleveland, Ohio
Inability to login
- - The apartment switched to RentCafe.
- - My code was invalid and I wasn't registered; I can't start on 12/1/25 despite the property manager's help.
The Apartment just switched to Rent cafe I entered everything that I should First it tells me my code is invalid, then I'm told I'm not registered. I was to start with rent café 12/1/25 and unable to even with my property manager's help. This system sucks I shouldn't have to jump through hoops to pay my rent
User's recommendation: Use a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Email sent to me for housing
- - DHA says I didn’t respond to housing selection, and my appeal was denied.
- - RentCafe says it sent email, but I never received it or intake certificate.
Was notified by DHA housing about housing selection that I didn't respond. They claim an email was sent to me from RentCafe; I never received any email from RentCafe, and the intake certificate to fill out was never in my portal.
Instead, my portal still shows an intake certification from August of 2023. I reached out to RentCafe, but there was no response from them. I went through the informal review, and RentCafe confirmed they sent the email without any proof I received it, only their word.
My appeal was denied because of that. Totally ridiculous!
- Does not deliver information to customers when needed
Preferred solution: Proof rentcafe sent email
User's recommendation: Know that rentcafe does not prove their decision they hide instead,so try to document everything you can with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Desert, California
Question about previous applications
I would like to know if I am submitting an application or if I am registered as a renter of another property?
Preferred solution: I would like to submit an application for a rental property.
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