Enoc Wxi
map-marker Phoenix, Arizona

Customer service should be more contactable

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I still have not made contact with them.To be able to reset my password so I am able to play my Rent at the location I went from

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Dawn D Hoa

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Verified Reviewer

Anybody that is try move bickerstaff crossing you might as well live in public housing

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No one should ever move to Bickerstaff Crossing. You might as well live in public housing because that's what it's like.

The county of Henrico had to cut our grass; they have bed bugs and no maintenance man. When I reported the bedbugs, they didn't even have a contract for a year and six months with any pest control. So, when I had the issue with the bedbugs, they told me that it was debris. They never treated my apartment.

When people moved out, I had to call the fire department because it was cluttered from an eviction that had occurred. They aren't clean; trash is left in the hallways. There are rats, roaches, and horrible management. If you have a house choice voucher or you're in that program, I suggest that you go somewhere else because you're going to be unhappy.

The management is unprofessional and racist. It's just a horrible place to live. It's new, but it looks like it's been there for 100 years. The carpet, which is an indoor/outdoor type, is glued to the floor.

I just don't want anyone to go through what I went through living there. Washers and dryers have been left in the hallway. I had to call the county for trash pickup several times due to the cats living in the hallways. The elevator is not working and people are smoking in the hallways, including smoking weed.

There have even been shootings there. It's truly a horrible place to live.

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Loss:
$2000

Preferred solution: I just want other people to be aware of the stamp crossing and I don’t want anybody to have to go through the information that I went through while I live there

User's recommendation: Not to move to bickerstaff crossing

Kong Nrb

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Verified Reviewer
| map-marker Las Vegas, Nevada

This app is never available at least the 28 times I've tried to get through on rent Cafe from my apartment complex and for Nevada state apps through this are horrible I can't do this anymore is making

RentCafe - This app is never available at least the 28 times I've tried to get through on...
RentCafe - This app is never available at least the 28 times I've tried to get... - Image 2
RentCafe - This app is never available at least the 28 times I've tried to get... - Image 3
RentCafe - This app is never available at least the 28 times I've tried to get... - Image 4

Once again rent Cafe is down notification is we'll fix it soon but please not here yet please give us a time limit so we know that we don't lose our contracts with our apartment comp lex

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User's recommendation: More communication and email something to let you know that it's not accessible or that they're having failure with the system would be great so we could find another alternative

Bladen Per

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Verified Buyer
|

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Verified Reviewer
| map-marker Woodridge, Illinois

Update my email address

RentCafe - Update my email address
Contains 1 confidential file for company representatives

It was great payment my bills here at rent cafe. My email address provided to you is no longer active. I will update my email address.

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Riana S Vlf

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Verified Reviewer

Design & functionality are an abomination

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I have no idea how this site is used by any apartments, much less most. It is impossible to correct any information or add information where needed when applying for an apartment.

It lacks so many basic functions needed when filling out paperwork that is legally binding. I have no idea whether I am able to even apply to an apartment due to the basic information listed & changed by this software, like my lease term & move in date that I have tried to edit. It lacks the ability to enter in data on paperwork you are supposed to fill out. Beyond unacceptable.

I'd rather go back to filling it out by hand, so there is no error & choices made for you that you cannot fix and hand it in to an agent. How is there not a class action lawsuit against this company given the number of complaints I've seen, as well as theft & fraud committed?

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Preferred solution: A functional website that is user friendly, as I may be homeless with the 14 hours I've spent just trying to put in an application so I'm not homeless.

Lyn Xxu

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Verified Reviewer
| map-marker Baltimore, Maryland

AutoPay fails. No advanced payment confirmation.

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My apartment complex moved to Rent Cafe from a system that worked 100% of the time. My auto pay did not come out and I was told it may be because the 1st fell on a weekend.

How dumb. It's never been an issue before. We got notified a week early of pending rent payments and the full amount was always deducted. I made a manual payment and it did not deduct the full amount as in the past.

I'm really concerned about late fees. It's not showing the full breakdown as the old system did. I hate the new system and do not trust it. I wish they had considered the bad reviews Rent Cafe has before making a switch to this system.

I would have rather they raised the rent a little rather than forcing us into a system that's outdated and does not work. There is no customer service. Very disappointing.

Makes me wonder if maintenance requests will go through properly. Extremely disappointed.

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Geovany Tfu

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Verified Buyer
| map-marker Chicago, Illinois

I want to ask a few questions

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Contains 1 confidential file for company representatives

This is Demetrius Harris.Cha .send rentcafe didn't get my id in bitth certificate they made me want 120 for a answer then 120 I need to know was going on because I been homeless house to house for now going on 13 years I need to have a home so I can have a piece of made so I can have a place for my child to come visit when my child comes to Chicago from Texas

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Danyell H Ykl

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Verified Reviewer

Rentcafe account issues

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I'm having account issues regarding bank accounts and my property management is absolutely no help! I've done all the necessary steps to resolve issues and am still unable to use accounts.

When my property (Revo, Anaheim, Ca) was managed by Greystar, I had no issues.

Now that Gables property management has taken over, I'm having one issue after another. I need this resolved ASAP.

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Preferred solution: The ability to use bank accounts to pay my rent and all returned check fees credited!!

Jennifer M Hqr

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Verified Reviewer
| map-marker Cleveland, Ohio

Discontinue rent cafe

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I want to d/c rent cafee. Jennifer McGregor.

Apt C3

I just don't want it. It has charged me 165.00 in late fees.

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User's recommendation: Negative

Nedra S Ljm

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Verified Reviewer

Refund request

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Updated by user Jan 26, 2025

Haven’t received any response or service

Original review Jan 25, 2025

I submitted an application but have not yet received a response. I would like a refund and want to withdraw my application.

I have not received any service or response and would just like my money back. This is my second attempt at getting a response.

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Loss:
$57
Cons:
  • No response no time non attentive

Preferred solution: Full refund

User's recommendation: Just don’t use them.

Don H Bdp

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Verified Reviewer

No Recourse for Online Payment Grievance

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I have called their support number 4-5 times, I guess the line is no longer active? So where do I go?

The online form on the support page doesn't work, or if it does there is no way to know my form is submitted or received. I paid my rent outside of my usual auto pay, and yet I was deducted rent a second time without any charges active on the account. As with many people, I would guess this may be an enormous problem. Secondly, the pain of figuring out how to get my money back has been unbelievably trying.

My property owner can't help. Rentcafe seems intentionally designed to spurn you if you have an account problem.

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Loss:
$2510
Cons:
  • No way to access customer service

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Stone Mountain, Georgia

My payment for Autopay210.00

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Contains 1 confidential file for company representatives

Hello my name is Gloria Stanley and I live at 1428 Springs chase circles apt1428 Stone Mountain Ga 30083 I pay my rent on December / 2024 but the portal is saying I owe $210.00 but I do not owe the $210..00 because I pay my rent on December 462024 the message you all sent me said your payment of #185.00 has been Submitted Thank you the confirmation number is 60002**** please get in touch with the rent office to let them no that I pay my rent god bless you

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Tyrone M Gqt

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Verified Reviewer

Unable to complete the rent payment

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When I entered my detailed information, such as the amount due, and went through the full process, it gave me an 'unable to process your transaction at this time' message. When I checked with my management, they indicated that they had no error on their end. I'm not understanding why I'm getting this error message.

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Loss:
$80
Pros:
  • Abilities to pay your rent on time
Cons:
  • When the system fail to produce what it claim to have the ability to do

Preferred solution: Deliver product or service ordered

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

Kyree Pha
map-marker Eatontown, New Jersey

I can't talk to a live human being this company sucks

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I am paying the rent on behalf of my niece who is not here right now I've been trying forever to arrange making payment and I am getting nowhere can someone please get back if you'd like to get your rent

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Hershel Uhu

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Maintenance request for trip, hazard, kitchen floor, and living room floor

RentCafe - Maintenance request for trip, hazard, kitchen floor, and living room floor

Maintenance request for tripping hazard, kitchen floor, and living room floor. There are floating tiles on the floor and they're starting to splinter and slipping it so tripping hazard. hi honey, trying to work on some you got ketchup

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John Rqw

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Verified Reviewer

Not being able to enter my code card number on my...

Not being able to enter my code card number on my application to automatically pay rent . The application will not take it along with the expiration date of card .

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