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2.1

There is no customer service, or if there is, I've yet to find it. If you get someone on the phone, no one there handles payments. That's fine if it's not their department - but tell me who it is I need to speak with.

The answer is no one, there is no payment customer service, because they would be bombarded with calls. The interface is not user friendly at all. If you change information in one step for payment (for instance, changing the withdrawal bank account from account A to account B,) go back a step to change something else (like the payment amount) and go forward, the account is back to Account A again. I found that out the hard way.

There is no way to change the account, cancel the payment or talk to someone on the phone (or even email!) to remedy the situation once you submit payment. Even seconds after.

And because they take so long to actually charge your bank, your rent is late by the time anyone realizes a mistake was made.

They also do not notify you if there was a problem processing payment - somehow my debit card at a grocery store can tell me there are insufficient funds in my account on the spot, but this factoring service can't figure it out until a week later. They don't let you change your account or fix it, regardless of it you have the money or not. Doesn't matter, because they get to charge a $50 fee when there is a mistake.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

RentCafe Pros: Setting up accounts is easy.

RentCafe Cons: Payment, Customer service, Wait time, Interface.

Location: 430 S Fairview Ave, Santa Barbara, CA 93117, USA

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